runicwin's Privacy Policy

1.1 Personally Identifiable Information

During the registration process, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Residential address
• Payment method details (bKash / Nagad / Rocket / bank account number)

1.2 Technical and Usage-Related Information

While you use our platform, the following technical information may be collected automatically:

• IP address and device type
• Browser name and version
• Session duration and login/logout times
• Record of games played
• Deposit and withdrawal transaction history
• Cookies and browsing data

1.3 Support Communication Information

When you contact our customer support team, we store the information you provide — questions, complaints, or requests. This helps us improve our service quality and resolve recurring issues.

2.1 Information Provided Directly

Information is collected directly from you when you register on the runicwin platform, update your account, make deposits or withdrawals, or seek support via live chat. Providing this information is entirely voluntary, though some information is essential to use our services.

2.2 Automatic Collection

When you browse our website, technical information is collected automatically through cookies, web beacons, and similar technologies. This is used to improve your experience and prevent fraud.

2.3 Through Payment Processors

To process deposit and withdrawal transactions, we work with authorised payment partners including bKash, Nagad, and Rocket. These partners share specific transaction-related information with us that is needed to keep your account balance accurate.

3.1 Service Operation and Improvement

• Creating, managing, and verifying your account
• Processing deposit and withdrawal transactions
• Running gaming services smoothly
• Applying bonuses and promotional benefits
• Resolving technical issues on the platform

3.2 Security and Compliance

• Preventing fraud, money laundering, and illegal activities
• Age verification — ensuring access only for those aged 21 and above
• Detecting the use of multiple accounts or bots
• Implementing responsible gaming policies

3.3 Communication and Support

• Sending important account-related notifications
• Providing transaction confirmations and receipts
• Sharing relevant promotional information (with your consent)
• Responding to customer support queries

4.1 Encryption Technology

All your data is transferred using SSL (Secure Sockets Layer) encryption. AES-256 encryption is applied when storing personal and financial information, which is one of the strongest encryption methods currently available.

4.2 Server Security

Our servers are housed in secure data centres and monitored around the clock. We ensure server protection through regular security audits and updates. Firewalls and intrusion detection systems remain active to prevent unauthorised access.

4.3 Staff Training and Controls

Only authorised staff can access user information. All staff work under strict confidentiality agreements and receive regular data protection training. All data access activities are logged and audited.

5.1 Payment Partners

For deposit and withdrawal processing, we share transaction-related information with bKash, Nagad, Rocket, and our banking partners. This information is used solely to complete transactions, and they follow their own privacy policies.

5.2 Game Providers

Our game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI — may receive minimal technical information to operate gameplay. This information is not used for any purpose beyond running the games.

5.3 Legal Obligations

In accordance with applicable laws and regulations in Bangladesh, we may be required to provide necessary information upon a valid request from a regulatory authority or law enforcement agency. In such cases, only the specific information requested will be provided.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining login sessions, saving language preferences, and performing security checks. Without these cookies, the site will not function properly.

6.2 Analytical Cookies

We use analytics cookies to analyse platform statistics. This helps us understand which pages users spend the most time on, where technical issues are occurring, and how the service can be improved further.

6.3 Cookie Controls

You have the option to delete existing cookies or reject new cookies at any time from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

Access Prohibited for Those Under 21

runicwin is for users aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21.

At registration, we verify date of birth and, where necessary, confirm age through a national ID card or passport. If we find that a person registered using false information and is under the age of 21, their account will be closed immediately and all stored information will be deleted in accordance with the law.

If you are aware that a minor is using our platform, please notify our support team immediately.

How Long We Retain Information

We retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected or as required by legal obligations.

• Active account information: for as long as the account remains active
• Closed account information: for a period determined by legal requirements from the date of closure
• Financial transaction records: long-term, to meet accounting and legal obligations
• Marketing preference information: until you withdraw consent or after a specified period of inactivity

Updates and Changes

runicwin may update this Privacy Policy periodically — particularly when new features are added to our services, legal changes occur, or we begin new data processing activities.

For significant changes, we will notify you by email or through the platform. Continued use of the platform after changes have been made will be considered as your agreement to the updated policy.

The date of the most recent update will always be shown at the top of this page. We keep an archive of previous versions in our records.